JiranSoft Co., Ltd. ("JiranSoft," "Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how information is accessed, processed, stored, and disclosed in connection with Nine and its related editions (collectively, "Nine" or the "App"), as well as communications with our support team.
Nine editions covered by this Policy include Nine - Email & Calendar, Nine Work for Android Enterprise, Nine Work for AirWatch, Nine Work for Intune, Nine Work for Rubus, and Nine Work for MobileIron AppConnect, where those editions remain available or supported.
Nine is a commercial email and personal information management application. By using Nine, you acknowledge this Policy. Where applicable law requires consent for particular processing, we will obtain it separately. This Policy does not replace the privacy policies of your email provider, employer, device platform, or other connected services.
Nine is an email client, not a cloud mailbox hosting service. In ordinary operation, the App connects directly from your device to the email and related servers configured for your account. Email messages, calendar entries, contacts, tasks, and associated account information are processed on your device to provide the features you use. JiranSoft does not operate a central Nine server that routinely receives or stores the contents of your mailbox.
Account credentials and authentication tokens needed for connections are handled by the App on your device and/or the relevant authentication provider. Nine does not send your email account password to JiranSoft as part of routine mailbox synchronization. Communications you deliberately send to our support team, including attached logs or screenshots, are handled separately as described below.
Depending on the accounts and features you enable, Nine may access your email address, account or server configuration, authentication tokens, email messages and attachments, mailbox folders, calendar events, contacts, and tasks. This access is used to authenticate accounts, synchronize and display information, compose and send messages, manage folders and other account features, and fulfill actions that you initiate.
If you grant access to device contacts, Nine can display contact details, suggest recipients, and synchronize contacts as supported by your account configuration. Access to device permissions is used only for the corresponding App functions, subject to your device settings and permissions.
When you contact us, we may receive your name, email address, the content of your request, correspondence, and files you choose to submit, including diagnostic logs or screenshots. We use these materials to respond to inquiries, troubleshoot problems, maintain support records, and improve the reliability of Nine. Please remove unrelated personal information from attachments where possible.
Diagnostic information collected and transmitted through Nine’s diagnostic reporting feature or support channels may include email addresses or account identifiers, device manufacturer and model, operating system and App versions, relevant configuration, timestamps, and technical error details. Diagnostic records may incidentally contain personal information. This information is used to diagnose errors, investigate reliability issues, and provide technical support.
You can stop sending diagnostic information from within the App by opening Settings > Terms & Policies > Report diagnostic info and selecting No thanks. This setting controls the transmission of diagnostic information through that feature; it does not delete information already submitted to our support system or prevent information you choose to send directly in a support request.
We use information processed through Nine to provide the App’s email, calendar, contacts, tasks, and account-management functionality; maintain security and investigate technical problems; respond to support requests; comply with applicable laws; and protect users, the Company, and our services against fraud or misuse. We do not use mailbox contents for unrelated marketing or sell mailbox contents to third parties.
Information synchronized and stored locally by Nine generally remains on your device until you delete the corresponding account or App data, remove the App, or the device operating system clears that data. Deleting the App generally removes its locally stored application data, subject to device backups, enterprise management rules, and operating-system behavior. Removing Nine does not delete information retained on your email provider’s servers.
Support requests, correspondence, and any diagnostic materials or screenshots submitted to JiranSoft are stored in our customer support system to maintain the history of your inquiries and provide ongoing assistance. We do not specify a fixed retention period for these records. You may request deletion of your customer support data by contacting us at support@officemail.io. We will process verified deletion requests, subject to any legal obligations requiring us to retain particular information. Removing Nine from your device does not automatically delete records already submitted to the customer support system.
We do not sell, rent, or disclose your mailbox contents to advertisers or data brokers. We may share limited support or technical information with service providers acting on our behalf (such as customer support infrastructure providers), under appropriate confidentiality and security safeguards and only to the extent necessary to provide the relevant services.
We may disclose limited information when required to comply with applicable law or valid legal process, to investigate fraud or security incidents, or to protect the rights, safety, and security of users and the Company. Any such disclosure will be limited as required by applicable law.
We apply reasonable technical and organizational measures designed to protect personal information, including secure connections and device-side protections where supported. Protection may include transport encryption and encryption of certain locally stored information. No electronic transmission or storage method is completely secure; you should protect your device and account credentials and keep your software updated.
Nine connects to services provided by your email provider, your organization, authentication providers, and your device platform. Their independent privacy practices may apply. Our App or support materials may link to external websites; we are not responsible for those sites’ content or privacy practices. Review the relevant third-party notices before providing data to them.
Nine is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our support operations. If you believe a child has provided personal information to us, contact us so that we can review the request and take appropriate steps. Additional age-related protections may apply under local law.
You can manage device permissions, change your diagnostic reporting preference by selecting Settings > Terms & Policies > Report diagnostic info > No thanks, remove accounts from Nine, and uninstall the App. You may request access to, correction of, or deletion of personal information held in our customer support system by emailing support@officemail.io. We may verify your identity before fulfilling a request and may retain information where legally required. For email and other data hosted by your email provider or managed by your organization, contact that provider or administrator.
If you submit a support request from outside South Korea, information you provide may be processed in South Korea or in other locations where authorized service providers operate. Where required, we apply appropriate measures for international transfers of personal information.
We may update this Policy to reflect changes in Nine, applicable law, or our information practices. We will post the revised Policy and update the "Last updated" date. Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is processed.
For questions about this Policy or personal information handled by JiranSoft in connection with Nine, contact:
JiranSoft Co., Ltd. (JiranSoft)
Nine Support: support@officemail.io
Registered office: 603, Hanshin S-Meca, 65 Techno 3-ro, Yuseong-gu, Daejeon 34016, Republic of Korea
Website: https://www.jiransoft.co.kr/