FAQ


Account Settings

Nine synchronizes with Microsoft Exchange Server using Microsoft Exchange ActiveSync. Therefore, Nine does not support POP3/IMAP account like Yahoo or Web mails. We plan to support IMAP on Nine. However, supporting this feature in the near future would be tough because we are concentrating on supporting full features on Nine with ActiveSync at this time ...
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Gmail users, other than paid Google Apps users, won’t be able to set up accounts using Google Sync (ActiveSync). Please refer to the following link. http://support.google.com/a/bin/answer.py?hl=en&answer=2716936 You can set up your account on Nine if you are a paid Google Apps user.
  • Domain/username: your email address
  • Server address: m.google.com
  • Security type: SSL/TLS (Accept all certificates)
  • Port: 443
If you are using the 2-step Verification, Google provides the App-specific passwords. Please see the following link in detail. https://accounts.google.com/b/0/SmsAuthSettings#asps You can generate the App-specific passwords with the link below. Please use the generated password while setting ...
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Nine supports Autodiscover feature when setting up account. Email address and password are enough information to set up account on Nine. If Autodiscover is failed, please use following information manually. - Outlook.com
  • Email address: your Outlook.com email address
  • User ID: your Outlook.com email address
  • Server address: m.hotmail.com
  • SSL: Yes
- Office 365
  • Email address: your Office 365 email address
  • User ID: your Office 365 email address
  • Server address: m.outlook.com
  • SSL: Yes
Note: When you input your User ID, you need to type in your full email address ...
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Email

Categories are not able to be synced via ActiveSync protocol. It is an ActiveSync protocol limitation. If the emails including categories are synced from server, Nine extracts the categories values separately and then store them in Nine DB. If you set the categories on emails and the emails are synced to Nine, you can see the categories on Nine. The category color is unable to be synced as well, so you should change the color on Nine manually. You can change the category color with the following steps.
  • Settings > Click on your account > Categories > Click the ...
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Nine supports the collapsible folders. If you click the folder icon, the folder will be collapsed/expanded. If you see the folder icon carefully which has the sub folders, you can see the arrow icon ...
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You can customize the notification actions with the following steps.
  • Settings >> General >> Actions >> Email notification action
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Add VIP:
  • Open the left sliding drawer > Settings icon next to VIP > People > Click on the Add icon on top
  • Go to the message view > Touch long on the sender image
  • Open the left sliding drawer > Settings icon next to VIP > Domain > Click on the Add icon on top
Set VIP notification:
  • Open the left sliding drawer > Settings icon next to VIP > Notification
View emails come from VIPs:
  • Open the left sliding drawer > VIP
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Turn off the folder notification:
  • Go to the folder list > Click the top right icon in the list > Notification > Disable the Use account default option > Turn off the switch on top
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Change the email notification:
  • Settings >> Select the account >> Notifications >> Email / Incoming LED notification:
  • Settings >> Select the account >> Notifications >> Email / Incoming >> LED light Vibrate:
  • Settings >> Select the account >> Notifications >> Email / Incoming >> Vibrate Notification icon:
  • Settings >> Select the account >> Notifications >> Email / Incoming >> Icon style
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Purchase / License

If you purchase Nine from Google Play, your Nine is changed to Licensed automatically. If not, please reboot your device and then check your Nine again ...
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You can purchase Nine from Google Play via in-app billing. Please purchase with the following steps below.
  • Settings >> About >> Purchase
  • Settings >> Touch the purchase icon on the toolbar
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Contacts

You can set the ringtone on Nine Contacts with the following steps. - Go to Nine Contacts > Select a contact > Click on Pen icon > Click on the 3 dots menu icon > Set ringtone ...
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To display Nine Contacts on Phone Contacts, the following setting should be enabled.
  • Nine settings > Your account > Contacts under Content to sync > Contacts sync <- Enable
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Email-Settings

You can change the download email size with the following steps.
  • Nine Settings > Select your account > Content to sync / Email > Email download size
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Please use the following option, and whole emails in the thread will be changed to Read when opening the thread.
  • Nine Settings > Your account > Email under Content to sync > Conversations > Mark read when opening
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You can set the option with the following steps:
  • Settings >> Select the account >> Email under Content to sync >> Always Cc/Bcc myself
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Please crick the sync icon with the following steps and then the folder list will be refreshed.
  • Settings >> Select account >> Click the sync icon on toolbar
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You can turn off the conversation view with the following steps.
  • Settings >> Select account >> Email under Content to sync >> Conversations >> Turn off
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  • Favorite: Adds the current folder to your Favorites
  • Favorite+: Adds the current folder including sub folders to your Favorites
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To set the peak schedule, the sync frequency should be set as “Peak” first.
  • Settings >> Select account >> Sync schedule >> Sync frequency >> Peak
  • Settings >> Select account >> Sync schedule >> Peak schedule
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Please make HTML signature file and then import the HTML file into Nine. Please refer to the video below. Please remember that the image should be located at the place to be able to connect via internet. If you have a Box.com ID, please use Box.com to store the image. 1. Upload image to Box.com 2. Share the image and then get the shared link 3. Put the shared link on your browser and open it in the browser 4. Click the right mouse button on the image and copy the image URL 5. Open the html signature file in ...
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You can change the signature with the following steps.
  • Settings > Select account > Signature
  • Go to the composing an email screen > Click the top right icon > Signature
Please copy the html signature including company logo image in Nine and paste it into your signature. Please refer to the video below ...
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General

Just send an email to support@9folders.com and we will get back to you as soon as we can. Please try to be as specific as possible when describing your request. The more information you provide, the better we can assist you ...
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If you touch long on the Calendar/Contacts/Tasks/Notes icon, the shortcut will be created on the home screen. Please refer to the link below. http://www.9folders.com/nine-1-4-2-update/ ...
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